Warranty Policy

At Aly Teddy, we are committed to providing high-quality products that meet your expectations. Our warranty policy outlines the coverage and conditions for our products. By purchasing from our website, you agree to the terms outlined below.

1. Warranty Coverage

Aly Teddy offers a warranty on specific products to ensure customer satisfaction. This warranty covers defects in materials and workmanship under normal use. The warranty period varies by product, typically lasting for 30 days from the date of purchase.

2. Exclusions

The warranty does not cover:

Damage caused by misuse, neglect, or accidents.
Normal wear and tear.
Damage resulting from improper care or cleaning.
Items that have been altered or modified.
Products purchased from unauthorized sellers.

3. How to Claim Your Warranty

If you believe your product is defective and eligible for a warranty claim, please follow these steps:

Contact Us: Email our customer service team at [email protected] with your order number and a description of the issue.
Provide Evidence: Include photos of the product showing the defect, along with your proof of purchase.
Return Instructions: If your claim is approved, we will provide you with return instructions and a shipping address for the defective item.

4. Resolution Options

Upon receiving the returned item, we will inspect it and determine the appropriate resolution. Depending on the situation, we may offer:

A replacement product.
A refund to your original payment method.

5. Shipping Costs

Aly Teddy will cover the return shipping costs for items deemed defective under warranty. If the warranty claim is not valid, you will be responsible for the return shipping costs.

6. Limitation of Liability

To the fullest extent permitted by law, Aly Teddy’s liability under this warranty is limited to the purchase price of the product. We are not liable for any incidental or consequential damages resulting from the use or inability to use the product.

7. Changes to the Warranty Policy

Aly Teddy reserves the right to update or modify this Warranty Policy at any time. We encourage you to review this policy periodically for any changes.